If the product you are interested in is displayed on our site, it means it is available for purchase. The estimated order delivery time is indicated on each product page.

You can forward your question to us via e-mail to info@zheppo.com or by calling +393482555654 or via WhatsApp or Facebook Messenger.

All information about current promotions and discounts is sent via e-mail once you have completed your subscription to our newsletter. All subscribers will receive all offers and promotions to their e-mail address

The order can be placed through our website, by phone (+393482555654), via WhatsApp chat or Messenger.

You can use several payment methods to make purchases on our site: by PayPal, credit/debit card, on delivery or tamite Klarna (payment in three installments without interest).
The payment method you are interested in should be selected when completing your order.

The order processing time is indicated on each product page. All orders are usually processed and shipped within 24 hours of order submission.
Delivery via SDA courier service is within 2-3 working days. The customer is informed of each stage of order preparation through the appropriate e-mail message. Order status can be verified by logging into the site or by the shipment tracking code provided via email.
In exceptional cases the waiting time may extend up to 14 days – the customer will be immediately informed of the delay by e-mail or telephone.
Warning. Delivery and order processing do not take place on Saturdays, Sundays or holidays.

We offer free shipping on minimum order of €30. Orders below this threshold will be charged a fee of €4.90. If you choose to pay on delivery an additional service charge of €2.90 will be applied. (All costs will be visible during order completion)

Unfortunately, we cannot determine the delivery time of the goods. If you want to determine the delivery time, please contact the local representative of the shipping company directly.

When your order is shipped, you will be sent an e-mail with the shipping document number that will allow you to track the status of your package’s shipment on the carrier’s website.

To make the necessary changes to the order placed you must contact Customer Support.

You can contact Customer Support and request to cancel an order.

Return or exchange of goods can be made within 14 days from the date of delivery of the product.

In order to return purchased goods, you must fill out a Return Goods Form which must be enclosed inside the package and sent to us with the goods. Form page https://zheppo.com/modulo-reso/
Please note: Shipments requiring cash on delivery payment from us will not be accepted

The address for shipping returns at your own expense with another carrier, choosing NOT to use the prepaid label is:
Zheppo
Crossing II of Ruffo Street, 4/A
88900 Crotone (KR) Italy

If you paid on delivery, the refund will be made by bank transfer to the bank account specified by the customer within 14 days of receipt of the goods.
If payment was made through the PayPal or Credit/Debit Card payment service, the amount will be returned to you using the same electronic payment systems to the account from which we received payment.

In general, as far as the claim is concerned, it can take up to 2 years from the date of purchase. In such a case you have to write a brief description of the reason for complaint, fill out the complaint form on our website or send us an email with photos and videos of the defect found in the attachment to the email address: reclami@zheppo.com
If necessary, you will be asked to send the claimed goods back to us following the same procedure as the return. Contact our customer service department who will send you a free return label related to your order.
WARNING! Please note that we are responsible for shipping costs except for returns made within 14 days for reconsideration.

The claimed goods should be sent to:
Zheppo
Crossing III of Ruffo Street, 4
88900 Croton (KR)
Italy

Upon delivery of the goods, it should be verified that the package is undamaged, undamaged, not tampered with, or wet or otherwise altered, including in the sealing materials (tape and clamps).
If, upon receipt of the shipment, there is obvious damage to the packaging, the recipient may reject the goods or accept the shipment subject to a reservation, that is, by placing a reservation on the waybill before signing for acceptance, specifying the reasons and describing in writing in detail the nature of the damage found, after opening the package in the presence of the carrier.
In the case of hidden damage not visible from the outside, it is always necessary to sign the reservation, check the contents as soon as possible, and in case of damage report the situation to the courier. The consignee has seven days from the date of delivery of the goods within which, having verified the integrity of the contents of the shipment, to make a written complaint to the local branch and to the online store’s Customer Service Department, which will give all directions for dealing with any damage suffered. We point out that in order to file a claim with the SDA shipping company, the recipient will need to bring both the contents of the package and the packaging.
We always advise you to photograph the goods and the inner and outer packaging of the shipment before handing it over to the courier. In this way, in case of damage, it will be easier to prove that the original packing was done correctly.

We look forward to your payment within 2 days. In case of non-payment within this period, the order will be automatically cancelled.